Privacy Policy

Emma Makepeace is committed to providing quality coaching services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including correspondence by email, via our website https://emmamakepeace.com , social media platforms, online forms, coaching sessions, and from cookies. We do not guarantee website links or the privacy policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our coaching services to you, communicating with clients, delivering programs, processing payments, and for marketing and promotional purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing or by using the unsubscribe link provided in communications.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional or trade association, criminal record, or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained.

For a secondary purpose that is directly related to the primary purpose with your consent; or

Where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as payment processors, booking platforms, or marketing software. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including:

To third parties where you consent to the use or disclosure; and

Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information will be stored in client files and records which will be kept by us for a minimum of seven (7) years.

Access to your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Emma Makepeace will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is accurate, complete, and up to date. We will take reasonable steps to ensure this. If you believe any information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records.

Policy Updates

This Privacy Policy may change from time to time and the current version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about this Privacy Policy, please contact us at:

Business name: Emma Makepeace
Business address: Sunshine Coast, QLD, Australia
Email: [email protected]
Phone: +61400234671